FAQApril 9, 2021 2023-04-29 17:50
What are the main problems I can solve with your products?
We have solution for any skin problem, tone, and condition. Our products are the best for treating acne and post-acne, hyperpigmentation, rosacea, seborrhea, signs of aging, scars, and texture imperfections.
Are your products cruelty free?
Yes, all our products are cruelty free and not tested on animals.
Are your products vegan?
Yes, all our products are vegan, except for Recovery Ointment from Vivant Skincare, which contains lanolin.
Are your products paraben free?
Yes, all our products are paraben free.
Are your products based on the studies?
Yes, all products are scientifically developed and based on the most recent studies.
Do you have any products safe for use on children?
Yes. Brush&Go sunscreen powder from Noon Aesthetics is perfect for quick and high protection from the sun.
Can I place an order over the phone?
Yes, of course. Please contact us at +38641524374.
How do I cancel or make changes to an order?
If for any reason you are not completely satisfied with your Online purchase, please contact us. Our Online Customer Service Team will be happy to assist you for eligible returns, return instructions and the return shipping address.
Do you accept international orders?
Yes, we are shipping our goods worldwide, except for the USA and Russia.
What payment methods do you accept?
We accept all major credit cards (Visa, Visa Debit, MasterCard, Diners Club, Discover, and American Express), as well as PayPal and Bank Transfer.
Is my payment information safe?
All transactions take place via connections secured with the latest industry standard security protocols.
Can anybody use cosmetic products which can be find on your website?
No. If the product contains high concentration of active ingredients, we require a prescription or consultation from a specialist.
What delivery options do you have?
Inside of EU, we are shipping the products via GLS company, and outside via Post Office Slovenia.
What are delivery costs?
It depends on where we are sending the goods. We have three flat rates:
- To Slovenia: € 15
- To other European countries: € 25
- To extra-EU countries: € 45
In certain periods we also offer “Free Shipping” promotions.
Sometimes the shipping cost can also be based on the weight of the package. For further Information on this topic, please contact us.
What is delivery time?
It also depends on where you are located, but usually our deliveries are not longer than 5 days.
How do I track my order once it has been placed?
Once your order has been dispatched you will receive an email containing a tracking number that can be used on the courier’s website. You may also check on the status on this page and by logging into your account and clicking the ‘Order’ tab.
What happens if my shipment is undelivered, refused or if I receive a faulty or damaged product?
Please contact us and a member of our Customer Care team will be happy to help!
Do you offer free consultations?
Yes. It is possible to organize a quick, free consultation with our dermatologist.